Shipping policy

Shipping Policy

Last updated: 01/23/2026

Thank you for your order. Please review our shipping policy carefully before purchasing.

Processing Time

All pulled wool saddle pads are custom made to order.

  • Production time is 3-5 weeks from the date of purchase

  • Processing times are estimates and may vary based on order volume and material availability

  • Orders cannot be canceled or modified once production has begun

Shipping Methods

We ship orders using USPS / UPS / FedEx within the United States unless otherwise stated at checkout.

Shipping rates are calculated at checkout based on destination, size, and weight.

Estimated Delivery

Delivery timelines provided by carriers are estimates only. We are not responsible for shipping delays caused by:

  • Weather

  • Carrier disruptions

  • Holidays

  • Incorrect or incomplete shipping addresses provided by the customer

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

Shipping Damage

If your order arrives damaged due to shipping, you must notify us within 10 days of delivery and provide clear photos of the damage and packaging.

We will assist in filing a claim with the carrier. Replacements or repairs will be handled at our discretion.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses

  • Packages returned due to address errors

  • Additional shipping costs required to reship an order

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If a package is lost in transit, we will assist with a carrier investigation but cannot guarantee replacement.

Contact

If you have questions about shipping, please contact us at:
rockingmcustoms@gmail.com